Privacy Policy

Introduction

This Privacy Policy explains how BAYARKU SDN. BHD. collects, uses, stores, discloses, and protects your personal data when you visit www.bayarku.my, create an account, place an order, use store credit, submit reviews, or otherwise interact with our services. We comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

Personal Data We Collect

• •Account information: full name, email address, phone number, username, encrypted password.
• •Order and delivery information: billing address, shipping address, recipient details, purchase history, delivery instructions, tracking information.
• •Payment information: payment status, transaction reference, payment method type, refund and chargeback status. We do not store complete card credentials.
• •Store credit information: balance, top-up history, usage history, adjustments, and refunds.
• •Return and support information: order number, product details, reason for request, photo/video evidence, courier communication, and resolution details.
• •Reviews and uploaded content: review text, rating, images, videos, and date of submission.
• •Technical and usage information: IP address, browser type, device information, pages viewed, cookies and session data.
• •Marketing information: newsletter preferences, promotion responses, and voucher usage.

How We Use Personal Data

• •To process and fulfil orders, manage accounts, and arrange delivery.
• •To manage store credit, process refunds, replacements, and returns.
• •To verify photo or video evidence submitted for return or refund requests.
• •To send order confirmations, delivery updates, and service-related communications.
• •To detect and prevent fraud, suspicious activity, and misuse of our platform.
• •To send promotional communications where permitted or with your consent (opt-out available).
• •To comply with legal obligations, maintain accounting records, and resolve disputes.

Cookies

Our website uses cookies to enhance user experience, support security, and analyse usage. You may disable cookies through your browser settings, but certain features may not work properly.

Disclosure of Personal Data

• •Payment service providers (for payment processing, refunds, and fraud screening).
• •Courier and logistics providers (for order delivery).
• •Technology, hosting, and security providers (website infrastructure and maintenance).
• •Analytics and marketing providers.
• •Professional advisers (lawyers, auditors, accountants).
• •Government authorities and regulators (where required by law or court order).
• •Business transfers (in the event of a merger or acquisition).
• •We do not sell your personal data to third parties.

Data Security

We implement reasonable administrative, technical, and organisational measures to protect personal data against unauthorised access, misuse, loss, and system compromise. No method of electronic storage is completely secure.

Data Retention

Transaction records, order records, payment records, refund records, and related business records may be retained for up to seven (7) years from the date of collection or as required by law.

Your Rights

• •Right of Access: request access to personal data we hold about you.
• •Right of Correction: request correction of inaccurate or incomplete data.
• •Right to Withdraw Consent: withdraw consent at any time (may affect service availability).
• •Right to Prevent Direct Marketing: request we stop using your data for marketing.
• •Account Closure and Deletion: request account closure, subject to legal retention requirements.

Children's Privacy

Our website is not intended for individuals under 18 without parental or guardian supervision. We do not knowingly collect personal data from children without appropriate consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any revised version will be published on our website with an updated effective date. Continued use of our website following any update constitutes acknowledgement of the revised policy.